SpringHill Suites Irvine John Wayne Airport / Orange County

We always request the highest floor whenever we book hotel rooms because we consistently have bad luck with guests above us being noisy/stomping at unreasonable hours. When we checked in, we got a room on the third floor (no fourth/top floor rooms in our configuration available). Minutes after stepping into our room, the guests above started stomping and running around (young kids?) so we called downstairs and they moved us to an ADA hearing impaired room on the second floor. The deadbolt didn't work but the guest(s) upstairs seemed quiet. Overnight, the air conditioning unit was really noisy, waking us every time it started, then loudly rattling/buzzing while it ran (maybe that's why it was in the hearing impaired room?). The next morning, the guest upstairs started walking around loudly at 7a for the next 30+ minutes. When I went to guest services to let them know about the situation, they were apologetic and found us another ADA room on the fourth floor for our last two nights. We weren't able to move rooms until later in the day, but once we did, we were able to enjoy the rest of our stay with no issues (the AC unit seemed newer as well).

The breakfast was wholesome and filling. Special mention to Antoinette who put the hospital in hospitality. Always checking guest needs not just stocking the bar. The staff was very courteous and helpful from the shuttle drivers through housekeeping.

Friendly associates; very helpful from the front desk to the kitchen staff. Breakfast was warm and a good variety. Beds were comfortable and rooms were a nice size.

The staff was so friendly and very helpful. Our son and wife came in late driving from Sacramento to meet us. The staff let them in at 2:00AM and was so nice to them. It was the holidays and they made our stay very nice.

Staff members were very helpful and friendly